Submit your request
ANDEARB Arbitration Center
Institutional email centrodearbitrajeandearb@gmail.com
ESEN

Complaints Book

Submit your claim or complaint. The General Secretariat will review your case and respond to the email address you provide.

Virtual Complaints Book. In accordance with the Consumer Protection and Defense Code (Law No. 29571) and its regulations, this establishment maintains a Complaints Book available to consumers. Filing a claim does not preclude recourse to other dispute resolution mechanisms, nor is it a prerequisite for filing a complaint with Indecopi.

1. Supplier identification

2. Identification of the consumer filing the claim

3. Identification of the contracted service

4. Details of the claim or complaint